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Front
and Back Sides of
3 x 5 inch Cards |
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Card 1
includes:
- the outcome frame for defining strategic objectives and results.
- the magic question to pose to leaders and customers to focus the conversation on what they want and what they are motivated to have or achieve.
- 4 questions to identify what the customer or decision-maker
wants, and 4 questions to agree on initial action.
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Card 2 includes:
- 5 basic sources of information for determining how to meet
the customer's or decision-maker's need, and how to evaluate progress towards achieving it.
- the purpose of each source of information.
- the advantages and disadvantages of each source of
information.
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Card 3 includes:
- definition of SMART result statements.
- how to easily construct an effective result statement.
- the 4 basic types of result statements with examples.
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Card 4 includes:
- action planning in 4 simple, powerful steps.
- the key questions for action tracking, plan updating, and
results evaluation.
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Card 5 includes:
- a method for aligning your job objectives with
- your vision, your sense of yourself, beliefs and values, abilities, and operating environment, and
- results desired by your supervisor, unit, or the larger organization.
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Card 6 includes:
- ways to create rapport with customers.
- specific physical or language characteristics you may wish to match initially to establish rapport, depending on the communication and learning preferences of your customer.
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Card 7 includes:
- 3 basic pointed questions for customer to discover desired customer outcomes and desired actions.
- questions and language to help identify and obtain missing information from the customer regarding what they want.
- questions and language to help increase customer choice and flexibility relative to what they want.
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Card 8 includes:
- what makes performance reviews work.
- possible performance review outcomes.
- outline for a performance review.
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To order:
- For further information about our Coaching and Leadership workshops in which we use these cards, please email us with a contact phone number and a time to call. We do not share your phone number.
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