Set of Communicate for Change Cards™ |
Front
and Back Sides of
3 x 5 inch Cards |
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Card 1
includes:
- the outcome frame for use in defining desired results.
- the magic question to pose (or have posed) to yourself or another person desiring change in order to focus the conversation on what you or they want and are motivated to achieve.
- 4 questions to identify what you or the person desiring change wants, and 4 questions to agree on initial action.
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Card 2 includes:
- 5 basic sources of information for determining how to meet
the customer's or decision-maker's need, and how to evaluate progress towards achieving it.
- the purpose of each source of information.
- the advantages and disadvantages of each source of
information.
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Card 3 includes:
- definition of SMART result statements.
- how to easily construct an effective result statement.
- the 4 basic types of result statements with examples.
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Card 4 includes:
- action planning in 4 simple, powerful steps.
- the key questions for action tracking, plan updating, and
results evaluation.
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Card 5 includes:
- a method for aligning what you want (or another person desiring change wants) with your or their
- vision of what is possible, sense of self, beliefs and values, abilities, and operating environment, and
- results desired by your supervisor, unit, or the larger organization.
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Card 6 includes:
- ways to create rapport with other persons.
- specific physical or language characteristics you may wish to match initially to establish rapport, depending on the communication and learning preferences of your customer.
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Card 7 includes:
- 3 basic pointed questions to discover what you or another person wants, and appropriate supporting actions.
- questions and language to help identify and obtain missing information important in obtaining what is wanted.
- questions and language to help increase choice and flexibility relative to what you or another person wants.
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To order:
- For further information about our Communication and Change workshops in which we use these cards, please email us with a contact phone number and a time to call. We do not share your phone number.
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