Whether you supervise one person, a project team, or a division, motivating people to produce the results you want can be a challenge. Learning how to coach on-the-job can help you gain trust, build commitment to your organization’s mission, clarify desired results, promote accountability, and partner with staff to measure and improve performance. These abilities are especially important as organizations move to performance-based appraisal and reward systems.

This two-day seminar enables participants to:

> Define coaching & how it can improve job performance.
> Build rapport with diverse employees.
> Coach staff to:
    • align job responsibilities with unit mission & goals;
    • define key responsibilities as SMART job objectives;
    • plan work to achieve objectives.
> Use listening, questions, reframes, and feedback effectively to:
    • monitor progress and coach for improved performance;
    • conduct formal reviews that foster accountability and results.